DealExtreme Help and Support

 DealExtreme Gadgets

Welcome to DX Help Center

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Modified: 09/05/2012 09:29 PM by Tiffany - Categorized as: FAQ, General Support, Order Processing, Support
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Welcome to DealExtreme


If this is the first time you come to our website, congratulations! You have chosen to start a wonderful journey to find out the coolest gadgets in the world.

DealExtreme.com, which was founded in 2006, has offered to sell 40000+ different gadgets of all types from the world's smallest bluetooth adaptor to big helicopters. DealExtreme has made every endeavor to find the most attractive and amazing products for its customers all over the world. Here at DealExtreme you will not feel that you are like a stranger but a most welcoming guest sitting with a collection of innovative products at unbelievable prices!

Okay, this is it. Start your journey right now!

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Beware of 3rd party sites


DealExtreme has been made aware that there exists 3rd party sites with "agents" impersonating DealExtreme customer service staffs by using the same names and showing DealExtreme staff logos and icons. THESE ARE IMITATIONS AND ARE NOT DEALEXTREME AGENTS.

DealExtreme official sites are under the web address (domain) *.DealExtreme.com. DealExtreme does not have control and is not responsible for sites falling outside of this official website domain. Specifically, DealExtreme does NOT run any chat room (i.e. IRC).

If you have questions regarding orders and services, you should always contact us directly by using Customer Service Express or Live Chat (a blue ONLINE logo appears when agents are available). For your protection, do NOT disclose any of your personal and/or order information to 3rd party sites.

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Start Here


There are many ways for you to quickly get help and find answers:

  1. Check out the FAQ - especially useful for first time customers
  2. : - search for answers from 11 entries stored in this support knowledge base site
  3. DX Public Forums - DX staffs and many experienced and helpful fellows are frequently there
  4. DX Public Wiki - a wiki wiki knowledge base created for and maintained by DX customers
  5. Customer Service Express (Contact Support) - Contact DX staffs by using Customer Service Express for a 24~48 hour response to your questions.



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Frequently Asked Questions (FAQ)



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Returning a Merchandise?

Not satisfied with a product or shipment? Send us a Support Ticket first. Upon receiving an authorization (RMA), proceed and send you package back to us at the following address:

Our postal mailing address is:

TO: DealExtreme
Room 225-226, Block B, Focal lndustrial Centre
21 Man Lok street
Hung Hom, Kowloon
Hong Kong

For defective products, our customer care staffs may send you different return addresses that's geographically nearby to your country. Remember to follow instructions given for those cases.

If you are qualified for a credit on the return shipping postage, remember to carefully follow the RMA instructions and requirements. When in doubt, always contact us for clarifications.

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Need to Contact Us?

You may always contact us via the easy to use Customer Service Express (faster response, more secure than traditional e-mail, and responses are stored online for viewing at anytime). Please do not send duplicate inquiries as it will only slow down your responses.

We will try to give you a reply within 24 to 48 hours during weekdays. Please allow some extra time for a reply if inquiry is sent via e-mail and during busy times. Please remember to check your SPAM/JUNK folders if a reply does not get to you after a long period of time.

Note: please send all inquiries via the tickets helpdesk as it is the only official channel for contacting DealExtreme.

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Need Live Help?

You may also reach us live by calling

(+86) 1325-1450-961
(+86) 1371-4478-454
(+86) 1371-4039-173
(+86) 1353-0080-484
(+86) 1890-8321-690 (Available for Russian)
(+86) 1310-1311-314 (Available for German)


Our office hour is between 9am to 6pm HKT/GMT+8 (lunch break between 11:45AM and 1:15PM), Monday through Saturday except public and statutory holidays.

To better serve you and lower your phone charge for calling us, we have just added some local phone numbers for the customer service. If you have any questions and your country is listed below, please try to call us through the below number and you will be charged for local calls only.

Available Time: 12am to 9pm (HKT), Monday to Friday.
Note: Please make sure to dial the Ext.number at the same time


Available for Russian
+(7)499-7031366 NEW


Available for Spanish
+(34)911-871504 Ext. 925 Madrid, Spain
+(34)977-270898 Ext. 730 Tarragona (977), Spain
+(34)977-270898 Ext. 729 Tarragona (977), Spain
+(34)976-361989 Ext. 470 Zaragoza (976), Spain
+(34)911-871504 Ext. 924 Madrid, Spain
+(34)957-780992 Ext. 581 Cordoba (957), Spain
+(34)911-883748 Ext. 733 Madrid, Spain
+(34)971-576524 Ext. 414 Mallorca (971), Spain


Available for English only
+(1)214-4470598 Ext. 536 Texas, United States
+(1)210-4181040 Ext. 470 San Antonio (210), United States
+(1)305-3286092 Ext. 728 Florida, United States
+(1)214-2700360 Ext. 216 Dallas (214), United States


+(1)250-9848132 Ext. 684 Victoria (250), Canada
+(1)613-6861543 Ext. 475 Ottawa (613), Canada
+(1)647-7228842 Ext. 354 Toronto (647), Canada
+(1)250-9848132 Ext. 648 Victoria (250), Canada


+(47)210-18989 Ext. 958 Oslo, Norway
+(47)210-18989 Ext. 887 Oslo, Norway
+(47)210-18989 Ext. 956 Oslo, Norway


+(972)488-47319 Ext. 321 Haifa, Israel
+(972)488-47319 Ext. 317 Haifa, Israel
+(972)372-19475 Ext. 291 Tel Aviv, Israel


+(54)115-0314713 Ext. 725 Buenos Aires, Argentina


+(34)911-871504 Ext. 925 Madrid, Spain
+(34)977-270898 Ext. 730 Tarragona (977), Spain
+(34)977-270898 Ext. 729 Tarragona (977), Spain
+(34)976-361989 Ext. 470 Zaragoza (976), Spain
+(34)911-871504 Ext. 924 Madrid, Spain
+(34)957-780992 Ext. 581 Cordoba (957), Spain
+(34)911-883748 Ext. 733 Madrid, Spain
+(34)971-576524 Ext. 414 Mallorca (971), Spain


+(61)280-148270 Ext. 293 Sydney, Australia
+(61)280-148270 Ext. 920 Sydney, Australia
+(43)720-880227 Ext. 851 Vienna, Austria


+(32)280-81777 Ext. 724 Brussels, Belgium
+(56)555-32508 Ext. 358 Antofagasta (55), Chile
+(420)246-019961 Ext. 665 Prague, Czech Republic
+(45)699-18437 Ext. 812 Denmark, Denmark
+(358)942-599687 Ext. 567 Helsinki, Finland
+(30)211-1768417 Ext. 430 Athens, Greece
+(36)180-88228 Ext. 796 Budapest, Hungary
+(353)152-62842 Ext. 771 Dublin, Ireland
+(370)520-58958 Ext. 504 Vilnius, Lithuania
+(51)170-85530 Ext. 498 Lima, Peru
+(48)223-988226 Ext. 204 Warsaw (22), Poland
+(421)233-002673 Ext. 532 Bratislava, Slovakia
+(27)213-002317 Ext. 700 Cape Town, South Africa
+(46)852-503455 Ext. 401 Stockholm, Sweden
+(41)435-005984 Ext. 867 Zurich (43), Switzerland


If your orders were paid directly via Credit Card and you have questions regarding your orders, please contact us with the below numbers:

+(1)213-8396802 Ext.463 California, United States
+(1)647-7228842 Ext.362 Toronto (647), Canada
+(34)911-871504 Ext.567 Madrid, Spain
+(45)699-18437 Ext.877 Denmark, Denmark
+(61)280-148270 Ext.685 Sydney, Australia
+(41)435-005984 Ext.873 Zurich (43), Switzerland
+(358)942-599687 Ext.568 Helsinki, Finland
+(54)351-5681850 Ext.883 Cordoba, Argentina
+(972)488-47319 Ext.374 Haifa, Israel


DX Local Time (HKT/GMT+8):

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