Registering & Signing in
Payment & Refunds
Shipping & Customs
Customs & Taxes
Warranty & Return
New Buyer Guide
Terms & Conditions
Need more help? Here is how to get in touch.
Do you need help?
Extra Bonus Campaign
What is drop shipping?
How can I add evidence or update my dispute?
What is Domestic Returns?
Package was returned to DX.
Why is my feedback score wrong?
How do I change feedback?
How do I leave feedback?
Why is not my feedback displayed?
The guidelines for writing reviews for DX
Why does it show that my order been cancelled after payment is being processed?
How do I delete an order?
How do I extend Processing Time of an order?
How do I confirm delivery once I have received my order?
Why has my order been frozen?
My order is not in my DX Account.
How do I cancel an order?
Can I change order details such as size, shipping etc.?
Why has my order been closed?
My order hasn't been shipped 7 business days after payment.