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What will happen after I have opened a dispute?

After you've opened your dispute, the seller will be notified and gets 5 days to reply to your request. For more details on your dispute, please check the order details.

- If the seller agrees with your request or if he/she doesn't reply within 5 days, you will automatically get your refund. This can take between 3 to 15 working days.

-  If the seller doesn't agree with your refund request, you can propose a new solution or wait for us to automatically escalate your dispute. In this case we will help you look into the matter and try to find a suitable solution.

- If you escalated your dispute and haven't received an update for a long time, please get in touch customer service team.