|
Order Status |
Explanation |
Options Available |
|
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|
Edit Order |
RePay |
Rate |
Re-Order |
Cancel |
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|
PendingPayment |
Order has not been paid. |
yes |
yes |
no |
yes |
yes |
|
PartialPayment |
Processing paused due to incomplete payment. Please check your email for the payment link |
yes |
yes |
no |
yes |
yes |
|
PaymentProcessing |
Payment is being processed |
no |
no |
no |
yes |
yes |
|
PaymentConfirmed |
Payment verified. Order is being processed |
yes |
no |
no |
yes |
yes |
|
Waiting for supplier |
One or more of your items are temporarily out of stock. Please check your invoice or the item’s description for an ETA |
yes |
no |
no |
yes |
yes |
|
PrepareShipment |
Order is being packaged |
no |
no |
no |
yes |
yes(contact CS to process) |
|
PartialShippment |
One or more of your items are not currently available. The available portion has been shipped first. The rest will be shipped later |
no |
no |
no |
yes |
yes(Only unshipped item can be cancelled) |
|
FullShipment |
All items have been shipped. |
no |
no |
no |
yes |
no |
|
Canceled |
The order has been cancelled |
no |
no |
no |
yes |
no |
|
Locked |
Processing paused per customer request. Order being edited |
no |
no |
no |
yes |
no |
|
Dispute |
PayPal Dispute Issued |
no |
no |
no |
yes |
no |
|
Chargeback |
Credit Card Chargeback Issued |
no |
no |
no |
yes |
no |
|
Claim |
PayPal dispute has been upgraded to “Claim” |
no |
no |
no |
yes |
no |