CONDITIONS
Please review the following terms and policies
carefully as they are the terms of sale that govern your purchases at DX.com
(hereinafter known as DX). They set out your rights and obligations with
respect to your purchases, including important limitations and exclusions. Your
placement of an order at DX constitutes your agreement that these policies
apply to the order, so be certain you understand them prior to placing your
order.
Terms of Use Agreement
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
This Terms of Use Agreement (the "Agreement") describes the terms and
conditions applicable to your use of the DX.com web site which is identified by
the uniform resource locator www.DX.com (the"Site"). This Agreement
is entered into between you as the user of the Site (the "User") and
the owner of the Site ("DX.com").
1. Application and Acceptance of Terms and Conditions.
1.1 For purposes of this Agreement, a "User" is any person who
accesses the Site for whatever purpose, regardless of whether said User has
registered on the Site as a registered User or whether said User is a paying
customer for a specific service provided by DX.com or any of its affiliates. A
User includes the person using this Site and any legal entity which may be represented
by such person under actual or apparent authority.
1.2 By accessing or using the Site, you hereby agree to accept the terms and
conditions set forth in this Agreement as a User. You shall be bound by the
terms and conditions of this Agreement with respect to your access or use of
this Site and any further upgrade, modification, addition or change to this
Site. If you do not accept all of the terms and conditions of this Agreement,
please do not use this Site.
1.3 DX.com may amend this Agreement at any time by posting the amended and
restated Agreement on the Site. The amended and restated Agreement shall be
effective immediately upon posting. Posting by DX.com of the amended and
restated Agreement and your continued use of the Site shall be deemed to be
acceptance of the amended terms. This Agreement may not otherwise be modified,
except in writing by an authorized officer of DX.com. DX.com may launch,
change, upgrade, impose conditions to, suspend, or stop any Services (or any
features within the Services) without prior notice except that in case of a
fee-based Service, such changes will not substantially adversely affect the
paying Users in enjoying that Service.
1.4 When you visit DX.com or send customer requests (Customer Service Express
Tickets) to DX.com, you are communicating with DX.com electronically. You
consent to receive communications from DX.com electronically. DX.com will
communicate with you by e-mail or by posting notices on this site.
1.5 You may not use the Services and may not accept the Terms if (a) you are
not of legal age to form a binding contract with DX.com, or (b) you are not
permitted to receive any Services under the laws of Hong Kong or other
countries / regions including the country / region in which you are resident or
from which you use the Services.
2. Users Generally.
2.1 User must be registered on the Site to access or use some Services. Except
with DX.com’s approval, one User may only register one member account on the
Site. DX.com may cancel or terminate a User’s member account if DX.com has
reasons to suspect that the User has concurrently registered or controlled two
or more member accounts. Further, DX.com may reject User’s application for
registration for any reason.
2.2 Users may use this Site solely for their own personal or internal purposes.
Each User agrees that it shall not copy, reproduce or download any information,
text, images, video clips, directories, files, databases or listings available
on or through the Site (the "DX.com Content") for the purpose of
re-selling or re-distributing the DX.com Content, mass mailing (via emails,
wireless text messages, physical mail or otherwise), operating a business that
competes with DX.com, or otherwise commercially exploiting the DX.com Content.
Systematic retrieval of DX.com Content from this Site to create or compile,
directly or indirectly, a collection, compilation, database or directory
(whether through robots, spiders, automatic devices or manual processes)
without written permission from DX.com is prohibited. In addition, use of the
content or materials for any purpose not expressly permitted in this Agreement
is prohibited.
2.3 Some of the DX.com Content displayed on this Site is provided or posted by
third parties ("Third Party Content"). DX.com is not the author of
Third-Party Content, whether contributed by anonymous users or registered
users. Any Third Party Content is the sole responsibility of the party who
provided the content. DX.com is not responsible for the accuracy, propriety,
lawfulness or truthfulness of any Third Party Content, and shall not be liable
to any User in connection with such User's reliance of such Third Party
Content. In addition, DX.com is not responsible for the conduct of any User's
activities on the Site, and shall not be liable to any person in connection
with any damage suffered by any person as a result of such User's conduct.
2.4 DX.com may allow Users access to content, products or services offered by
third parties through hyperlinks (in the form of word link, banners, channels
or otherwise) to such Third Party's web site. You are cautioned to read such
sites' terms and conditions and/or privacy policies before using such sites in
order to be aware of the terms and conditions of your use of such sites. User
acknowledges that DX.com has no control over such third party's web site, does
not monitor such sites, and DX.com shall not be responsible or liable to anyone
for such web site, or any content, products or services made available on such
a website.
2.5 DX.com reserves the right to limit, deny or create different access to the
Site and its features with respect to different Users, or to change any of the
features or introduce new features without prior notice. Each User acknowledges
that inability to use the Site wholly or partially for whatever reason may have
adverse effects on its business. Each User hereby agrees that in no event shall
DX.com be liable to the User or any third parties for any inability to use the
Site (whether due to disruption, limited access, changes to or termination of
any features on the Site or otherwise), any delays, inaccuracies, errors or
omissions with respect to any communications or transmission, or any damage
(direct, indirect, consequential or otherwise) arising from the use of or inability
to use the Site or any of its features.
2.6 No User shall undertake any scheme to undermine the integrity of the
computer systems or networks used by DX.com and/or any other User and no User
shall attempt to gain unauthorized access to such computer systems or networks.
2.7 We urge that you read DX.com's Privacy Policy which governs the protection
and use of each User's information in the possession of DX.com and/or its
affiliates. Each User hereby accepts the Privacy Policy and any updates and
amendments thereto. Each User acknowledges that DX.com may change the Privacy
Policy from time to time provided that DX.com shall make available the updated
version of the Privacy Policy on the Site at all times. Your continuation of
use of the Site shall be deemed to be your acceptance of the Privacy Policy
which is then displayed on the Site at the time of such use.
2.8 As a condition of your access to and use of DX.com, you agree that you will
not use the DX.com service to infringe the intellectual property rights or
other legitimate rights of others in any way. DX.com and/or its affiliates will
in appropriate circumstances terminate the accounts of Users who are repeat
infringers of the copyrights, or other intellectual property rights, or other
legitimate rights of others. In addition, DX.com and/or its affiliates reserves
the right to terminate the account of a user upon any single infringement of
the rights of others in conjunction with use of the DX.com service, or if
DX.com believes that User's conduct is harmful to the interests of DX.com, its
affiliates, or other users, or for any other reason in DX.com's sole
discretion, with or without cause.
3. Registered Users
3.1 Each User who has completed and submitted a registration form either online
on the Site or offline by giving its information (such as name, address,
telephone and fax number, email address, details of its business, etc.) to
DX.com or another DX.com group company providing the relevant specific services
is a registered user of the Site (a "Registered User"). An account
("Account") will be established for each Registered User and each
Registered User will be assigned a user alias ("User ID") and
password ("Password") for log-in access to its own Account.
3.2 If the Registered User is a business entity, you represent that (a) you
have the authority to bind the entity to this Agreement; (b) the address you
use when registering is the principal place of business of such business
entity; and (c) all other information submitted to DX.com and its affiliates
during the registration process is true, accurate, current and complete. For
purposes of this provision, a branch or representative office will not be
considered a separate entity and its principal place of business will be deemed
to be that of its head office.
3.3 By becoming a Registered User, you consent to the inclusion of your
personal data in our Buyer Database. DX may send emails to you or contact you
otherwise through your personal data with whatever information DX would like to
convey to you.
3.4 DX.com or its affiliates may suspend or terminate a Registered User's
Account at any time by giving no less than 24-hour notice to the Registered
User; provided however, that notice is not required for such termination if (a)
in DX.com's determination, there is any breach of the provisions of this
Agreement by the Registered User, or (b) DX.com has reasonable grounds to
suspect that any information provided by a Registered User is untrue,
inaccurate or is not current or complete, or (c) DX.com believes that the
Registered User's actions may cause financial loss or legal liability to such
Registered User.
3.5 A Registered User may not sell, attempt to sell, offer to sell, give,
assign or otherwise transfer an Account, User ID or Password to a third party
without the prior written consent of DX.com. DX.com may suspend or terminate
the Account of a Registered User or the transferee of a Registered User in the
event of a sale, offer to sell, gift, assignment or transfer in violation of
this Section.
3.6 Notwithstanding Section 3.1 above, DX.com may refuse registration and deny
the issuance of an Account and associated User ID and Password to any User for
whatever reason.
4. Relationship among Buyers, DX and Suppliers
4.1 DX is an online agent for all Buyers, collecting purchase orders from the
Buyers, to reinforce its price negotiation advantage against the Suppliers. It
acts on behalf of the Buyers to purchase the products designated by the Buyers.
Through the Site, DX.com provides an electronic web-based platform for
displaying the products information and other common terms and conditions of
the transactions provided by the Suppliers. Any Sellers who are interested in
listing their products on Site are encouraged to contact our promotion agent according
to the following contact:
http://seller.tradeglobals.com:8089/Account/Login.aspx?ReturnUrl=%2f
4.2 Despite the provision of the platform through the Site, DX.com does not
represent the Supplier in specific transactions via the Site. No sales agency
relationship is created between any Supplier and DX.com, our affiliates,
directors, officers or employees by virtue of DX.com's display of any of
products supplied by the sellers. The sales contract is entered in to between
the Buyer and the Supplier.
4.3 Users are hereby made aware that there may be risks of dealing with people
acting under false pretenses. DX.com has very strict systems in selecting
reliable suppliers. DX.com cannot control and is not liable to or responsible
for the availability of the products or services offered for sale displayed on
the Site. Therefore DX will not and cannot warrant to the Buyers that the
purchase orders placed through the Site will be eventually fulfilled and there
are situations that the Suppliers may have ceased to provide such products or
provide such products at a different price in which situationsthe payment paid
by the Buyer to our Bank Account (Paypal, Credit Card or other payment method
the Buyer has used to pay) will be returned to the Buyers or will be adjusted
in such manner acceptable to the Buyers.
4.4 The risks of purchase transactions when using the Site to conduct
transactions shall include misrepresentation of products and services,
fraudulent schemes, unsatisfactory quality, failure to meet specifications,
defective or dangerous products, delay or default in delivery, cost
miscalculations and transportation accidents. All of the foregoing risks are
hereafter referred to as "Transaction Risks." All items purchased
from DX.com are made pursuant to a shipment contract. This means that the risk
of loss and title for such items pass to user upon our delivery to the carrier.
But when user submit the issues that may arise as result of or in connection
with the transaction risks on the website, we will help user to solve the
problem in due course per user's requirement
4.5 Users are solely responsible for all of the terms and conditions of the
transactions conducted on, through or as a result of use of the Site,
including, without limitation, returns, warranties, shipping, insurance, fees,
taxes, title, licenses, fines, permits, handling, transportation and storage.
In case the terms and conditions of the Transactions have been changed and such
change is notified to DX by some specific Suppliers, DX will post such amended
terms of conditions on the Site. The mere obligation of DX is to display such
terms and conditions of the transactions subject to amendment by the Suppliers
from time to time. There may be situations that the Buyers have placed orders
while the terms and conditions of the transactions are changed. DX.com will, as
instructed by the seller, either contact you for instructions before shipping
or cancel your order and notify you of such cancellation.
4.6 Except where noted otherwise, the List Price displayed for products on the
Site represents the price suggested by the supplier. The List Price is a
comparative price estimate and may or may not represent the prevailing price in
every area on any particular day. With respect to items sold on the Site,
DX.com cannot confirm the price of an item until you order. Despite our best
efforts, a small number of the items in the catalog may be mispriced. If an
item's correct price is higher than the stated price, DX.com will, as
instructed by the seller, cancel your order, notify you of such cancellation
and make necessary compensation to you after friendly consultation with you.
4.7 In the event that any User has a dispute with any party to a transaction,
such User agrees to release and indemnify DX.com (and our agents, affiliates,
directors, officers and employees) from all claims, demands, actions,
proceedings, costs, expenses and damages (including without limitation any
actual, special, incidental or consequential damages) arising out of or in
connection with such transaction.
5. Intellectual Property Rights (IPR) Protection Policy
5.1 DX.com respects the intellectual property rights of others, and we expect
our users to do the same. Unauthorized use of another party's materials and
trademarks are dealt with severely on our website.
5.2 DX will request each seller to ensure that listing of counterfeits,
non-licensed replicas, or unauthorized products such as counterfeit designer
garment, watches, handbags, sunglasses or other accessories is strictly prohibited
on DX.com, and no products can be displayed on DX.com without the explicit
permission from the intellectual property right holder. Branded products are
permitted to be displayed on DX.com if a certificate of authorization has been
issued by the brand owner.
5.3 Repeat violations of our IPR policy may result in a range of actions,
including Removal of listing(s). The following actions are used as a deterrent
against infringement of IPR:
With millions of Users trading on DX.com each day, we
expect each and every seller to behave responsibly.
We request those who assert claims of infringement to stand behind their
claims. By submitting a report of alleged infringement to DX.com, you agree to
indemnify DX.com against claims or damages arising from the removal of the
listing.
5.4 How to report an alleged IPR infringement to DX.com:
According to the rights asserted, please provide rights proof, such as patent registration certificate, trademark registration certificate and copyright registration certificate, etc. (note: registration certificate of the intellectual property rights should be provided; application advice / acknowledgement is insufficient rights proof)
Individual: ID card, passport and other identification
proof documents
Enterprise: business license and other industrial and commercial registration
documents
If the complainant is not the rights-holder, he must produce authorization or agency certificate duly signed or sealed by the rights-holder.
If you need to send us paper documents, please send the related products and paper documents to the following address:4/F, Bldg. 9, Honghualing South Industrial Park, Xili, Nanshan District, Shenzhen, P.R. China.So that DX can receive and dispose them in time. Please note that this is the only legal address on DX.com that deals with product infringement.
6. Limitation of Liability
6.1 To the maximum extent permitted by law, the features and services on the
site are provided on an "as is" and "as available" basis,
and DX.com hereby expressly disclaims any and all warranties, express or
implied, including but not limited to any warranties of condition, quality,
durability, performance, accuracy, reliability, merchantability or fitness for
a particular purpose. All such warranties, representations, conditions,
undertakings and terms are hereby excluded.
6.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, DX.COM MAKES NO REPRESENTATIONS OR
WARRANTIES ABOUT THE VALIDITY, ACCURACY, CORRECTNESS, RELIABILITY, QUALITY,
STABILITY, COMPLETENESS OR CURRENTNESS OF ANY INFORMATION PROVIDED ON OR
THROUGH THE SITE, DX.COM DOES NOT REPRESENT OR WARRANTY THAT THE MANUFACTURE,
IMPORTATION, EXPORT, DISTRIBUTION, OFFER, DISPLAY, PURCHASE, SALE AND/OR USE OF
PRODUCTS OR SERVICES OFFERED OR DISPLAYED ON THE SITE DOES NOT VIOLATE ANY
THIRD PARTY RIGHTS; AND DX.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY
KIND CONCERNING ANY PRODUCT OR SERVICE OFFERED OR DISPLAYED ON THE SITE.
6.3 Any material downloaded or otherwise obtained through the Site is done at
each User's sole discretion and risk and each User is solely responsible for
any damage to its computer system or loss of data that results from the
download of any such material. No advice or information, whether oral or
written, obtained by any User from DX.com or through or from the Site shall
create any warranty not expressly stated herein.
6.4 Under no circumstances shall DX.com be held liable for any delay or failure
or disruption of the content or services delivered through the Site resulting
directly or indirectly from acts of nature, forces or causes beyond its
reasonable control, including without limitation, Internet failures, computer,
telecommunications or any other equipment failures, electrical power failures,
strikes, labor disputes, riots, insurrections, civil disturbances, shortages of
labor or materials, fires, flood, storms, explosions, acts of God, war,
governmental actions, orders of domestic or foreign courts or tribunals or
non-performance of third parties.
6.5 Each User hereby agrees to indemnify and save DX.com, its affiliates,
directors, officers and employees harmless, from any and all losses, claims,
liabilities (including legal costs on a full indemnity basis) which may arise
from such User's use of the Site (including but not limited to the display of
such User's information on the Site) or from its breach of any of the terms and
conditions of this Agreement. Each User hereby further agrees to indemnify and
save DX.com, its affiliates, directors, officers and employees harmless, from
any and all losses, claims, liabilities (including legal costs on a full
indemnity basis) which may arise from User's breach of any representations and
warranties made by User to DX.com. Each User hereby further agrees to indemnify
and save DX.com, its affiliates, directors, officers and employees harmless,
from any and all losses, claims, liabilities (including legal costs on a full
indemnity basis) which may arise, directly or indirectly, as a result of any
claims asserted by Third Party Rights claimants or other third parties relating
to products offered or displayed on the Site. Each User hereby further agrees
that DX.com is not responsible and shall have no liability to it, for any
material posted by others; including defamatory, offensive or illicit material
and that the risk of damages from such material rests entirely with each User.
DX.com reserves the right, at its own expense, to assume the exclusive defense
and control of any matter otherwise subject to indemnification by you, in which
event you shall cooperate with DX.com in asserting any available defenses.
6.6 DX.com shall not be liable for any special, direct, indirect, punitive,
incidental or consequential damages or any damages whatsoever (including but
not limited to damages for loss of profits or savings, business interruption,
loss of information), whether in contract, negligence, tort or otherwise or any
other damages resulting from any of the following:
6.7 Notwithstanding any of the foregoing provisions,
the aggregate liability of DX.com, its employees, agents, affiliates,
representatives or anyone acting on its behalf with respect to each User for
all claims arising from the use of the Site or the DX.com service shall be
limited to the greater of (a) the amount of fees the User pays to DX.com or its
affiliates in the 12 months period prior to the action giving rise to liability
and (b) HK$100. The preceding sentence shall not preclude the requirement by
the User to prove actual damages. All claims arising from the use of the Site
or the DX.com service must be filed within one (1) year from the date the cause
of action arose.
7. Intellectual Property Rights
7.1 DX.com is the sole owner or lawful licensee of all the rights to the Site
and the DX Content. The Site and DX.com Content embody trade secrets and
intellectual property rights protected under worldwide copyright and other
laws. All title, ownership and intellectual property rights in the Site and
DX.com Content shall remain with DX.com, its affiliates or licensors of the
DX.com Content, as the case may be. All rights not otherwise claimed under this
Agreement or by DX.com are hereby reserved.
7.2 "DX", "DX.COM" and related icons and logos are
registered trademarks or trademarks or service marks of DX.com, in various
jurisdictions and are protected under applicable copyright, trademark and other
proprietary rights laws. The unauthorized copying, modification, use or
publication of these marks is strictly prohibited.
8. General
8.1 This Agreement and the Privacy Policy constitute the entire agreement
between the User and DX.com with respect to and governs the use of the Site,
superseding any prior written or oral agreements in relation to the same
subject matter herein.
8.2 If any provision of this Agreement is held to be invalid or unenforceable,
such provision shall be struck and the remaining provisions shall be enforced.
8.3 Headings are for reference purposes only and in no way define, limit,
construe or describe the scope or extent of such section.
8.4 DX.com's failure to enforce any right or failure to act with respect to any
breach by a User under this Agreement will not waive that right nor waives
DX.com's right to act with respect with subsequent or similar breaches.
8.5 DX.com shall have the right to assign this Agreement (including all of its
rights, titles, benefits, interests, and obligations and duties in this
Agreement). The User may not assign, in whole or part, this Agreement to any
person or entity.
8.6 This Agreement shall be governed by the laws of the Hong Kong Special
Administrative Region ("Hong Kong") without regard to its conflict of
law provisions. The parties to this Agreement hereby submit to the exclusive
jurisdiction of the courts of Hong Kong.
8.7 If there is any conflict between the English version and another language
version of this Agreement, the English language version shall prevail.
9. Import Tax & VAT
Insurance
If you have bought the Import Tax&VAT Insurance, and in the event that you
are charged any tax & VAT when the package is delivered, please sign for
the package and pay the taxes. Then please submit a ticket and provide us the
the tax document, invoice or receipt. Please note that the tax insurance
service is only for the orders from European countries.The tax reimbursement
claim must be made within 60 days from the date of shipment. The max compensation
amount is up to $40 for per order.
Revisions 2013-08-30 Version 1.5, Effective date:
2013-09-12 CST
Revisions 2011-08-05 Version 1.4, Effective date: 2011-08-06 CST
Revisions 2010-11-05 Version 1.3, Effective date: 2010-11-06 CST
Revisions 2010-07-15 Version 1.2, Effective date: 2010-07-17 CST
Revisions 2010-06-01 Version 1.1, Effective date: 2010-06-03 CST
Revisions 2010-04-30 Version 1.0, Effective date: 2010-05-12 CST
Please review these policies carefully as they are the terms of sale that
govern your purchases at DX.com (hereinafter known as DX). They set out your
rights and obligations with respect to your purchases, including important
limitations and exclusions. Your placement of an order at DX constitutes your
agreement that these policies apply to the order, so be certain you understand
them before you place your order.
Return DOA (Dead on Arrival) Item
Any products , dead on arrival (incorrect usage excluded) within 5 days after
delivery or 30 days after shipment if the delivery date is not traceable (The
order shipment date and order notification are provided to you by email). [*]
In this case, please kindly provide us with proof as below:
In a DOA Situation: a reimbursement for return shipping fees is available, provided that:
Return Defective Item
We will try our best to make sure the products shipped to our customers are in
the best condition. If your product (only for items without Special Warranty
terms in the product description and physical damage or incorrect use excluded)
turns out to be defective:
Within 90 days (from the date of shipment) [**]
Policy: Upon being returned, the defective item will be refunded or replaced
for free. Return shipping fee reimbursement is 35% of the item's price up to a
maximum of $40.
Detail: The products get damaged (physical damages and damages caused by
incorrect usage excluded) within 90 days after shipment (The order shipment
date and order notification are provided to you by email). Customer may mail
the products back to us. Full refund or replacement plus shipping cost
reimbursement will be issued to you upon receipt of shipping proof (available
tracking number or a screen shot of shipping receipt).
Note for return:
Return the item(s) by ordinary mail (the least expensive way) with tracking
number to the nearest Product Drop Off Box (see details below); If the mail
service with tracking number costs more, you may choose the one without tracking,
please be sure to keep the shipping receipt with you after return. We will
process for you upon receiving the screen shot of your receipt.
The return shipping fee is less than 35% of the defective item(s) value, and
also less than $40(USD). We will cover the actual postage (according to the
receipt you provided). If the return shipping fee exceeds the limit above,
please contact our CS department for further confirmation.
- After 90 days and within 150 days from shipment
Policy: Upon being returned, the defective item will only be replaced. Return
shipping fee will be sole responsibility of customer.
Detail: If the product turns out to be defective after 90 days and within 150
days from shipment, Customer may mail the products back to us. We will still
try to exchange your defective products for a brand new one where possible.
Please notice that the return shipping costs will be on your sole
responsibility, we will pay all the necessary shipping fees for the replaced
products that we ship to you.
- After 150 days and within 365 days from shipment
Policy: Upon being returned, the defective item will be forwarded to the
factory for repair. The shipping cost both ways will be covered by customer.
Detail: Should the item become defective after 150 days from shipment,
customers will still be allowed to send the unit back to us. We will help by
forwarding the item to the manufacturer for repair or replacement. Until the
product arrives at our warehouse, the shipping cost both ways have to be
covered by the customer. Any cost incurred during the process will be at
customer's expense as well.
- After 365 days from shipment
Policy: Refund or replacement for any item will be rejected after the 365 day
period has expired.
After returning the defective product, please kindly provide us with proof as
below:
All customers should contact us by Customer Service
Express before returning any item(s)/product(s).
Return Incorrect Item Received
If the item you received is completely different from the one you ordered,
please contact us via our Customer Service Express and provide us the picture
proof of the error.
If return is necessary, replacement plus shipping cost reimbursement will be
issued to you on receipt of return proof. Please be sure that the incorrect
item you return is in the original package and the merchandise is in the same
condition in which it was received.
For the incorrect item, if you are able to find a use of it and prefer to keep
it, you may suggest that to us and we will offer you a certain discount for
buying it.
After receiving the incorrect product, please kindly provide us with proof as
below:
Because different batches of the products are
supplied, the item logo or packaging you received may vary from the one
displayed on our website. If all the functions and appearance of the product
prove to be correct, please understand that this case will not be included in
this policy.
Return Unsatisfactory Products
If you are not happy for any reason with your purchase, then just return it
within 10 days of receipt for a full refund or an exchange. If the return is
not a result of our error, customers will be required to cover shipping cost both
ways. And please make sure the item you send back to us is in the original
packaging, and the merchandise is in the same condition.
Return Policy For Bra And underwear Items
In consideration of personal hygiene, bra and underwear items are not available
for return excluding a quality issue. (The quality problem must be reported
within 48 hours of delivery, and pictures clearly showing the defect(s) are
necessary). Any return because of unfit size or product not as expected is
unacceptable. We will provide an accurate size, please be sure the size is
suitable before making purchase.
Our Drop Off Box For Return
Defective Item Drop Off Box for customers from Australia, New Zealand
ATTN: CNG97930-PBVSV
96-100 Beaconsfield St. , Silverwater #Z6433
Sydney, 2128
AUSTRALIA
Defective Item Drop Off Box for customers from
Albania, Andorra, Belgium, Bosnia - Herzegovina, Bulgarian, Croatia, Czech
Republic, Denmark, England, Estonia, Finland, France, Germany, Gibraltar,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,
Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal,
Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Spitsbergen
archipelago, Sweden, Switzerland, Ukraine, Vatican, Yugoslavia.
ATTN: CNG97930-PBVSV
Unit 13, Trident Way, #Z6433
Southall, GREATER LONDON, UB2 5LF
UNITED KINGDOM
Defective Item Drop Off Box for customers from U.S.A., Canada, Mexico &
Brazil
ATTN: CNG97930-PBVSV
20275 Business Parkway,#Z6433
City of Industry,CA (CALIFORNIA),91789
UNITED STATES
OR
ATTN: CNG97930-PBVSV
430 Kimberly Drive #Z6433
Carol Stream,IL (ILLINOIS),60188
UNITED STATES
If your country is not listed above, please return your package to our HK
address at
ATTN: Returned+DX
2/F YICK FUNG GROUP BLDG, NO.1 KIN FAT LANE, TUEN MUN, N.T.
HONG KONG
Important Notes
US Warehouse Return Policy
1.Return of Defective Item
1) If the product is defective
it may be returned within 15 days from delivery. Upon being returned, the
defective item will be refunded or replaced for free. Note for returns: If the
return shipping fee is less than 15% of the defective item(s) value, and also
less than $20(USD), we will cover the actual postage (according to the receipt
you provided). If the return shipping fee exceeds the limit above, please
contact our CS department for further confirmation.
2) After 15 days and within 180 days from delivery:
Upon being returned, the defective item will be replaced or refunded. Return
shipping fee will be the sole responsibility of the customer.
3) After 180 days and within 365 days from delivery:
Upon being returned, the defective item will be forwarded to the factory for
repair. The shipping cost both ways will be the responsibility of the customer.
4) After 365 days from delivery:
Refund or replacement for any item will be rejected after the 365 day period
has expired.
5) Before returning the defective product, please promptly provide us with
proof as below:
6) After returning the defective product, please promptly provide us with proof as below:
2.Return of Incorrect Item Received:
1) If the item you received is
completely different from the one you ordered, please contact us via our
Customer Service Express within 15 days. We are responsible for the shipping
fee and customer can request to re-send or refund.
2) If the item you received is completely different from the one you ordered,
please contact us via our Customer Service Express and provide a picture which
demonstrates the error.
3) If return is necessary, replacement plus shipping cost reimbursement will be
issued to you upon receipt of, proof of return documentation. Please be sure
that the incorrect item you return is in the original packaging and the
merchandise is in the same condition in which it was received.
Note for returns: If the return shipping fee is less than 15% of the defective
item(s) value, and also less than $20(USD), we will cover the actual postage
(according to the receipt you provided). If the return shipping fee exceeds the
limit above, please contact our CS department for further confirmation.
4) For an incorrect item, if you are able to find a use for it and prefer to
keep it, you may suggest that to us and we will offer you a certain discount
for keeping it.
After receiving the incorrect product, please promptly provide us with proof as
below:
5) After returning the defective product, please promptly provide us with proof
as below:
Because different batches of the products are supplied from manufacturers, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy.
3.Return of Unsatisfactory Product:
If returned within 15 days,
customers will be responsible for shipping fees.
If you are not happy for any reason with your purchase, you may return it
within 15 days of receiving it for a full refund or an exchange. If the return
is not a result of our error, customers will be required to cover shipping
costs both ways. Also, please make sure the item sent back to us is in the
original packaging with the merchandise in the same condition as received.
4.All customers should contact Customer Service Express before returning any item(s)/product(s).
Drop Off Box For Return
ATTN: Lifeng Liu
1810 S Milliken Ave Ontario CA 91761
Footnote
* If your product is dead on arrival and the package takes longer (more than 30
days) to reach you, please contact us and offer the available proof of the
delivery date within 5 days, we will then process for you according to the
policy.
** During the rush season (such as Christmas) and holidays (including
unforeseen delays) the warranty period will be extended - check the forum to
see if there are any known delays