Do you need help?

Why is my feedback score wrong?

Your Feedback Score is the average of all Star Ratings you’ve received. If you’ve given feedback on more than one order within 10 days, this will only be counted once. 

You will not receive a feedback score if:
1. The order value was under US $5.
2. You never received the order or returned it to the DX. 
3. You left feedback on things such as: free gifts from the DX, extra shipping fees, etc.