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How do I cancel an order?


Before your order is shipped out, you can follow the below steps to cancel it:

Step 1: Sign into My Orders and find your order
Step 2: Click
Cancel Order
Step 3: Select a cancellation reason in the pop-up box and submit your request

Note:
1. You can only cancel an order before the DX ships it out.
2. If you have already paid for your order, the cancellation request needs to be approved by the DX first. If an agreement is reached, the DX will not ship the order and the transaction will be cancelled automatically. If no agreement is reached, the DX will continue to ship the order.