When
an order has been frozen, we will send you an email including the detailed
reason for freezing the order.
You can also find the reason in your DX account:
Go
to My Orders > click
View Details to find out why your order has been frozen.
If you processed a charge back from your bank account, then your order will
appear as frozen. Please wait for the verification result or contact the
bank for the details.
If your bank agrees to charge back, your order will be closed and you’ll
receive a full refund.
If your bank doesn't charge back, your order will be unfrozen and you will be
able to continue processing the order accordingly