a DX has not responded within a reasonable time frame and if your query
relates to an order, you can:
a. Cancel the order
Once you have raised a cancellation request in the system, the system will cancel your order once the order processing time has run out.
b. Open a dispute
If you’re not satisfied with an order or it has not arrived, you can apply for a refund by opening a dispute. Please make sure you do this within certain period. Click here to open a dispute.
Please click the Customer Service button (at the bottom of this page) to chat with our Customer Service Team.