Do you need help?

I have paid for my order. Why does the order status still say Pending Payment?


Please choose your payment method:
Wire Transfer

Western Union

Credit/Debit Card
Please check whether you have placed repeat orders with the same price and same product from the one seller, but only paid for one of them.
1. Click here to find all your orders.
2. Find the order which is still pending payment and find the name of the seller.

3. Click More Filters and enter the seller’s name in search box. After clicking Search, you will find all the orders from the same store.

4. Now check whether you have placed any repeat orders.

If you did not place any repeat orders, please contact your card issuer to check whether the payment was actually deducted from your account. If your bank confirms that the money was deducted by DX, please contact us and provide us your bank statement.