Do you need help?

How can I get a refund through Mercado Pago?


-    Paid with credit/debit card
The money will be refunded to original payment card. It usually takes around 7-10 business days for the money to arrive.

-    Paid with MP Wallet/ATM/Bank Transfer/OXXO
The money will be refunded to MP account in real time. If you used Guest account to make payment, please register an MP account by using the registered email of DX to receive your refund.

You are advised to contact service agents of Mercado Pago for further assistance by visiting https://www.mercadopago.com.mx/ayuda/respuestas-soluciones-pagos-online_189 if you could not find the refund.