Do you need help?

A seller is not responding to me. What should I do?


If a seller has not responded within a reasonable time frame and if your query relates to an order, you can:

a. Cancel the order
Once you have raised a cancellation request in the system, the system will cancel your order once the order processing time has run out.

b. Find another seller
If a seller has not responded within a reasonable timeframe, we suggest you find another seller offering the same product.

c. Open a dispute
If you’re not satisfied with an order or it has not arrived, you can apply for a refund by opening a dispute. Please make sure you do this within certain period. Click here to open a dispute.

Please click the Customer Service button (at the bottom of this page) to chat with our Customer Service Team.