Do you need help?

How can I add evidence or update my dispute?


To update your dispute, please follow the below steps:
Step 1: Sign into My Orders and find your order
Step 2: Click Dispute in Progress
Step 3: Check whether DX or the seller has already proposed a solution

  • You can choose to accept or reject a proposal
  • To update your proposal, please click Edit
  • To offer more evidence to support your claim, please click Upload Evidence. You can upload files in .jpg, .jpeg, .bmp or .png (2MB max).

Please note:
In some cases, DX steps in to help. To find out more about this process and what documents to upload, please contact customer service.